구강세정기 보증: 대리점을 위한 고객 A/S 지원 절차

Sooner or later every shop sells a unit that develops a fault after a few months. How you handle that moment decides whether the customer comes back or leaves a bad review. This article is for dealers who want a firm grip on water flosser warranty: what Inmax handles, what the law expects of sellers, and what you should do from the sale until the customer gets the unit back.

Inmax water flosser warranty: who handles it and for how long?

• Term: 24-month warranty, with a new-unit exchange in the first 30 days. Ask Inmax for the exact exchange conditions so your listing states them correctly.
• Contact point: the 1900 4656 hotline takes claims directly from end users during working hours, Monday to Saturday, 08:00 to 17:30.
• Partner's role: no spare parts to stock, no technical work.

In short, Inmax handles the technical side; your job is to keep sales records and stay with the customer until the case is closed.

What does Vietnamese law say about warranty duties?

Vietnam's Law on Consumer Rights Protection No. 19/2023/QH15 took effect on 1 July 2024 (Government legal documents portal; Ministry of Industry and Trade, Vietnamese sources). Based on the full text (Caselaw, Vietnamese source), the most relevant provisions are:

• Article 30(1): goods are under warranty by agreement between the parties or where the law makes warranty mandatory.
• Article 30(2): the business must publish its warranty policy, including exclusions; give the customer a written acknowledgement stating the repair time, which does not count towards the warranty period; replace or refund if the fault cannot be fixed within the repair time, or if it persists after 3 or more repairs; and pay for repairs and transport between the customer's home and the repair site.
• Article 30(2)(g): the business remains responsible to the consumer even when another party performs the warranty work.
• Article 37(1): remote sales (online, by phone) must include warranty information.
• Article 31(2): the customer must be told within 3 working days that their complaint or request has been received.

Point (g) matters: even though Inmax does the technical work, you are the seller the customer turns to first. Agree the warranty roles in your distribution contract and check the current version of the law before relying on it.

Customer reports a fault: what to check before calling the hotline

Quite a few "broken" units are simply assembled wrongly or need cleaning. Ask the customer to check three things without opening the unit:

• Charging: the supplied cable, a working socket and the full charging time stated in the manual; for example, the M149 takes about 4 hours to charge fully.
• Jet tip and tank: is the tip pushed firmly into place, is the tank full and seated properly? A weak jet sometimes just means the unit is on a gentle mode.
• Scale and clogging: after long use, scale can build up in the tip; cleaning steps are in the article on cleaning a water flosser.

If the unit still will not run, leaks or is unusually weak, move on to the warranty process. Never tell customers to open the unit: it makes the fault harder to diagnose and, under many brands' usual terms, can void the warranty.

The water flosser warranty process for dealers: 4 steps

From the sale until the customer has the unit back, these four steps make sure no claim slips through the cracks:

1. Keep the invoice and sale date: record the model, sale date, customer name, phone number and sales channel for every order. This tells you whether the unit is within the 30-day exchange or the 24-month warranty; ask Inmax which date the term runs from.
2. Guide the customer to the hotline: send the customer the 1900 4656 number with the model, purchase date and a description of the fault so the call is quick. Let the customer know the same day that you have their report.
3. Send the unit to the service centre: follow the hotline's instructions on shipping and documents; pack it carefully and photograph its condition before sending.
4. Customer receives the repaired unit: check in with the customer when it arrives and close the case only once it works normally. Log the fault so you know which models tend to have which issues.

Reply scripts for customers

A quick answer that states the next step keeps customers reassured. A few templates you can adapt:

• Unit will not power on: "Could you check the cable and charge it fully? If it still will not start, I will send you the 1900 4656 hotline number and your order details so the warranty team can take it from there."
• Customer wants a new unit: "Units can be exchanged for new within the first 30 days under the policy. Let me check your purchase date and guide you through the next step."
• Customer asks how long it will take: "You will be told the repair time when the service team receives the unit. I will follow it and message you when it is on its way back."

Cases commonly excluded under usual industry practice

Article 30 requires the published policy to list exclusions, so you need this in writing: ask Inmax for its exact policy before putting it on your listings. As an example of common practice, the support page of the U.S. brand Waterpik lists exclusions such as units cracked from drops or impact, lost accessories, use at the wrong voltage, natural disasters, and opening or repairing the unit yourself; jet tips are consumables and are not covered (Waterpik). Policies differ between brands; this is only an illustration.

State specifications clearly to cut mistaken warranty claims

Some warranty claims come from customers misunderstanding the product. Clear specifications on your listing set the right expectations:

• M149Art: 30–120 PSI, starting gentler than other M149 models, with a UV light in the tank; a soft jet at the lowest setting is a feature, not a fault.
• M149: the basic version, no stand and no UV light; say so clearly so customers do not think parts are missing.
• M141Pro: comes with 2 jet tips and 2 brush heads; check the box before shipping.

Compare models quickly on the specification comparison page. Partnership terms are on the dealer policy page, and calculating profit after all costs is covered in water flosser dealer profit.

Frequently asked questions

Do dealers need to stock spare parts?

No. Under Inmax policy, partners keep no spare parts and do no technical work.

What if the customer has lost the invoice?

Look up the order in your sales log or the marketplace order history to find the purchase date, then ask the Inmax hotline how it can be confirmed. That is why you should record the sale date for every unit.

Do online sellers have to show a water flosser warranty policy?

Yes. Under Article 37, remote sellers must provide warranty information. Show the 24-month term, the 30-day exchange and the hotline number on the product page.

The legal information in this article is for reference only and reflects the documents at the time of writing; check the current texts or consult a lawyer before applying them to a specific case.