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Inmax Asia
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Warranty, returns and exchange policy

Warranty claims go straight to Inmax — partners are not caught in the middle, and end customers can call the hotline themselves.

24 monthsManufacturer warranty

Counted from the date on the Inmax delivery note. Applies to every model Inmax imports.

30 daysReplacement unit

A technical fault in the first 30 days gets a new unit, not a repair.

7 daysReport transit damage

Crushed cartons or cracked units on arrival — report within 7 days and Inmax covers it.

60 daysSwap slow-moving models

For partners from the Dealer tier upwards.

What is covered

  • The unit will not power on or pump waterBoard, pump or switch failures — component faults rather than user damage.
  • The battery no longer holds a chargeA battery below 60% of its stated capacity within the warranty period is replaced.
  • Water leaking from the body or a jointExcept where a seal was torn by incorrect assembly.
  • Cracking caused by a material faultA housing that cracks in normal use, not from a drop or knock.
  • Damage already present on arrivalA unit damaged in the box — report within 7 days and Inmax replaces it and pays freight both ways.

What is not covered

Drops, knocks and dentsDamage from outside impact is not covered.
Opening the unit or repairing it elsewhereA broken seal voids the warranty.
Use contrary to the instructionsWater hotter than 40°C, corrosive solutions, or the wrong supply voltage.
Normal wearNozzles and rubber seals are consumables — replace them every 3–6 months.
No paperwork leftDelivery note and warranty label both lost, and the serial cannot be traced.
Out of periodMore than 24 months after delivery.

Four steps when something goes wrong

The process is the same for partners and end customers.

1Report the fault

Call 1900 4656 or message on Zalo with the model code and a short description. A few photos speed things up.

2Inmax confirms

Within 24 working hours Inmax says whether the unit is covered and what happens next.

3Send the unit in

Partners send units in batches; retail customers send to the address Inmax gives. The sender pays freight inbound, Inmax pays it back.

4Get the unit back

Repaired or replaced, the unit comes back with a slip stating what was done.

Returns — different for retail and for partners

Partners buy by the batch, so they get swap rights that retail customers do not.

End customers
  • A new unit if a technical fault appears in the first 30 days.
  • Swap for another model in the same price band within 7 days, if boxed and unused.
  • No refunds for change of mind — these are personal care devices.
Dealers and distributors
  • Swap slow-moving models for better sellers in the same price band, within 60 days of delivery.
  • Batch faults (three or more units with the same problem) are swapped as a batch, not one by one.
  • Unopened, unsealed cartons can be swapped within 30 days if the model does not suit your channel.

Why grey-market stock has none of this

This is the sharpest difference when selling to clinics, hospitals or corporate buyers.

Item Officially imported stock Grey-market stock
Who handles the warrantyInmax, directly — with a hotline and a fixed addressWhoever sold it — and the cover ends when they run out of stock
Spare partsNozzles, seals and batteries held in stock by InmaxYou hunt for them, and rarely find the right ones
PaperworkVAT invoice, customs declaration, product registration fileUsually none at all
Selling to clinics and hospitalsEnough documentation to tender and to be paidDoes not qualify

Swipe sideways to see the whole table.

Questions we get about the warranty

The six questions partners and customers ask most.

What date does the warranty run from?
From the date on the Inmax delivery note, not the date the partner sells it on. Partners should record each batch date for reference.
Can a partner’s customer claim directly?
Yes. They call the Inmax hotline, quote the model code and are taken care of — the partner is not caught in the middle. Inmax still tells the partner covering that area what happened.
What if the warranty label is lost?
Still fine if the delivery note survives or the serial can be traced. Lose both and there is no way to establish Inmax imported the unit.
Are damaged nozzles covered?
No. Nozzles and rubber seals are consumables, replaced every 3–6 months. Inmax keeps replacement nozzles in stock for every model on sale.
Do partners pay freight on warranty returns?
The sender pays inbound and Inmax pays the return leg. For transit damage reported within 7 days, Inmax pays both ways.
How long until the unit comes back?
Usually 5–7 working days from the moment Inmax receives it. Where an imported part is needed, Inmax gives a specific date.
Report a fault Call 1900 4656